💰 Refund Policy

Fair & Transparent Refunds

Conference.fyi is committed to fair refund practices. This policy outlines when and how refunds are processed for organizer registrations and premium subscriptions.

Last Updated: October 13, 2026 Est. Reading Time: 3 min

Table of Contents

1. Overview

Conference.fyi charges a one-time registration fee of $10.00 for organizers to list their conferences on our platform. Additionally, users may upgrade to a Premium subscription for enhanced features. This refund policy applies to both of these services.

We believe in providing value and are committed to fair treatment of our users. If you are not satisfied with our service, we encourage you to reach out before requesting a refund.

Quick Note: Refunds are processed through DPO. Please allow 5-10 business days for the refund to reflect in your account.

2. Eligibility for Refund

You may be eligible for a full or partial refund in the following cases:

  • Duplicate Payment: If you accidentally pay twice for the same service, the duplicate charge will be fully refunded.
  • Technical Error: If our platform fails to provide the agreed service due to a technical error on our side (e.g., your event is not listed within 48 hours of approval).
  • Cancellation within 14 Days: For organizer registration fees, you may request a refund within 14 days of payment, provided you have not submitted any conference for listing.
Note: Refunds are not available simply because you change your mind or decide not to use the platform after listing a conference.

3. Non-Refundable Fees

The following fees are generally non-refundable:

  • Organizer registration fees for accounts that have already listed one or more conferences.
  • Premium subscription fees after the first 7 days of the subscription period.
  • Any third-party payment processing fees charged by DPO or other payment providers.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at refunds@conference.fyi with the subject line "Refund Request".
  2. Include your full name, email address used for registration, and the transaction ID (if available).
  3. Briefly explain the reason for your refund request.
  4. We will review your request and respond within 5-7 business days.
Request Refund

5. Processing Time

Once a refund is approved, it will be processed through the original payment method used (DPO). Please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution.

We will send you a confirmation email once the refund has been initiated.

6. Contact Us

If you have any questions about our refund policy, please contact us:

Phone +61 478 353 075
Address Level 63,25 Martin Place,Sydney,Australia
Back to Top